Vintage watch condition

All watches sold by The Golden Hour are vintage pieces and may show signs of age and previous wear. Each watch has its own unique characteristics developed over time, including possible light scratches, patina, aging marks, or minor imperfections.

These characteristics are considered part of the vintage nature of the watch and are not classified as defects unless they significantly affect the functionality of the watch or differ from the product description.

Please carefully review all photos, videos, measurements, and descriptions provided on the product page before placing an order. If you have any questions or need further clarification about the watch’s condition, size, or specifications, please contact us before purchasing. We are always happy to provide additional information to help you make an informed decision. By placing an order, you acknowledge that you have reviewed and accepted the condition of the vintage watch as presented.

Reporting issues

Any issues regarding your order, including missing items, damage, or concerns about the condition of the watch, should be reported within 7 days of receiving the package. Issues reported after this period will not be accepted or covered.

To help us properly review and assist with any concerns, customers may be required to provide photos or a continuous unboxing video for claims involving missing items or shipping damage. The unboxing video should clearly show the sealed package, shipping label, opening process, and the condition of the item upon receipt.

Cancellation & Sizing

Before shipment:
Any cancellation requested before the item is dispatched will incur a non-refundable 20% fee to cover restocking, handling, payment processing, and transaction costs.

After shipment:
Once the order has been shipped, cancellation is no longer possible and no refunds will be issued for cancellations, change of mind, personal preference, or dissatisfaction with the look and feel of the vintage watch.

All watch case sizes, measurements, and specifications are clearly stated in the product description. Customers are responsible for reviewing these details carefully before placing an order. Returns will not be accepted if the watch size is later considered unsuitable after the item has been delivered.

Eligible repairs

Repair requests are accepted only in the following situations:

• The watch is damaged during shipping and reported within the specified timeframe.
• The watch has a functional issue that was not disclosed in the product description.
• The watch does not match the product description

If the issue qualifies under the conditions above, the watch may be sent back to us for inspection and repair.

To qualify for repair service, the watch must be returned in the same condition as received, together with all original contents, including packaging, documents, and any accessories that came with the item.

Shipping the watch back

If the request is approved:

• Please pack the item carefully before sending it back to us.
• We recommend recording a video while packing the shipment to protect both parties in case of any disputes.
• Once the shipment has been sent, please provide us with the tracking number.

After the watch arrives, our team will inspect the item and the reported issue. Refunds or repairs will only be considered after the returned item has been received and reviewed by our team.

For international shipments, customers are responsible for arranging the shipping. Once the return shipment has been sent, we cannot be held responsible for any loss, theft, damage, or delays that occur during the return shipment, so we strongly recommend using a trackable and insured shipping service.