Processing time

• Orders are carefully inspected and prepared before shipment. Processing usually takes 3–5 business days.

• You will receive a confirmation email with tracking information once your order has been shipped.

Shipping times

• Estimated delivery time is 7–15 business days after the order has been shipped.

• Please allow additional time for remote areas or during holiday seasons.

Shipping fees

A flat shipping fee of $30 applies to all orders unless otherwise stated.

Order tracking

• A tracking number will be emailed once your order is shipped.

• Tracking updates may take up to 48 hours to appear.

• Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
  

Delays & Lost packages

• While we do our best to ensure timely delivery, delays caused by courier services, customs procedures, or unforeseen circumstances may occur and are beyond our control.

• If your order is lost or significantly delayed, please contact us through the email address provided in your order confirmation email, or send us a message via Instagram @thegoldenhour.watches so we can assist you more quickly.
  

Order Issues & Reporting

Any issues regarding your order, including missing items, damage, or concerns about the condition of the watch, must be reported within 7 days of receiving the package. Issues reported after this period will not be accepted or covered.

Unboxing recommendation

To help ensure a smooth resolution in case of any issues, customers are required to record a video while unboxing the package.

The video should clearly show:

• The sealed parcel and shipping label before opening
• The full unboxing process from start to finish
• The watch and all included items immediately after opening
• The condition of the watch upon first inspection
• Any visible issues or concerns noticed upon receipt

This recording helps us accurately verify the condition of the item upon delivery and assist with any concerns more effectively.